Patient Portal FAQ

What features does the patient portal have?
Convenient, secure, and reliable communication with our providers and staff
Secure access to your child’s health records at any time from any device
Secure messaging between the parent/guardian or patient and the practice
Update personal information in one location, no matter how many children you have
Update Insurance information
Ability to self-schedule well-child checks online
Ability for the parent/guardian or patient to be notified of and view upcoming appointments
Ability for the parent/guardian or patient to easily request appointments, medication refills, and referrals
Link to Instamed for payments
Print immunization (shot) records
Print Lab results
Request and receive documents such as daycare/school forms
Print school forms - COMING SOON
Schedule flu vaccine appointments - COMING SOON
Complete paperwork ahead of your visit - COMING SOON

How do I gain access to the patient portal?
You will need to create an account and receive a pin for EACH child to gain access.  You can receive a pin either by email or by a paper print out in the office. Check out the "Quick Setup Guide
" to assist you depending how you received the pin.

What are the various options under the navigation panel and quick access buttons?
Check out the "Quick Navigation Guide" for info around the various options.

Do you have an instructions around how to navigate and/or utilize the patient portal?
There certainly is with this in depth "How To Navigate User Guide".

Are there any tutorial videos around the patient portal?
We collected various videos that reference: Navigating the portal & chart to requesting referrals & medication refills.

How do i send a message or attach a document for my child and/or provider?

Sending a message

*Please only send PDF forms. We cannot complete forms sent in another format. Read this quick instruction guide to find out how to upload forms to be completed for your child, and how to upload a copy of your new insurance card. Use this method to send us a Camp form, Sports form, Daycare form, PT/OT/Speech therapy forms, Medication forms for school, 504 or IEP forms, Lead screening forms (please fill out answers before sending to us), etc.*

How do i find a requested document, completed form or immunization record that was sent back to me?
Searching/Finding Documents

What if i am not able to access my portal account or concerned it has been compromised?
This Patient Portal is provided by PHA. for the exclusive use of its patients and authorized parents, legal guardians, and other caregivers. If you believe that the security of your account has been compromised, please notify us immediately so we can reset your credentials.

Is it safe to access my child's records online?
All access to Electronic Medical Records is provided on secure pages that are controlled through passwords known only to the parent and appropriate staff. To protect the privacy of your records, from this point forward, all data communication between your computer and our server is encrypted. You can verify the encryption status by looking for a lock icon in the status area of your web browser.

Location & Directions

Office Hours

Monday - Friday:

8:00 am - 5:00 pm


8:00AM - 12:00PM (Potential to close early- hours based on patient volume)