FAQs

Questions

Do you have separate waiting areas for sick and well visits?

Does PHA accept new families that choose not to vaccinate or slow to vaccinate?

Does PHA close the office for inclement weather?

Does the office always stay open until 12:00pm on Saturdays?

How Far out do you book appointments?

How many providers do you have?

What if I have a question about my child's symptoms but not sure if they need to be seen?

What if I have a School/Sports Form that needs to be filled out?

Who do I call when the office is closed?

Why does PHA ask for my insurance card at every visit?

 

Answers

Do you have separate waiting areas for sick and well visits?

Absolutely!
We have a waiting area for sick children and well children in order to do everything possible to prevent spreading illness. Also, if your child has an illness that is particularly contagious, we may ask that you come in the back door or that your child wears a mask.
PHA requests that all newborns enter the building via a backdoor entrance, up to the age of 2 months to limit their exposure to germs.

Does PHA accept new families that choose not to vaccinate or slow to vaccinate?

PHA no longer accepts NEW Families that do not adhere to the standard immunization schedule based on the recommendations of the CDC (Centers for Disease Control) and AAP (American Academy of Pediatrics).

If you are inquiring about delayed vaccination please contact our office for more info.

Does PHA close the office for inclement weather?

Yes, PHA does have the potential to close the office or delay opening time in the event of inclement weather. PHA follows the recommendations of McKinney ISD, in the event of inclement weather.

Does the office always stay open until 12:00pm on Saturdays?

No, the office does have the potential to close early on Saturdays. PHA only schedules same day acute illnesses on Saturday. We start scheduling patients at 8:00am and schedule straight down until 12:00pm. When we are finished seeing all scheduled patients of the morning, the office could potentially close earlier than noon. PHA always suggests to call early and be ready to come into to the office.

How Far out do you book appointments?

We encourage parents to schedule the next Well Child Visit when checking-out, these can be scheduled for the next year. We encourage ADD/ADHD and consult appointments as far as 3 months in advance, again when checking out, go ahead and book the next appointment. We ask that you keep in mind that provider schedules fill up quickly, so please call as soon as possible, particularly if you have specific schedule requests (ie: a certain day or time). We will try to accommodate these requests if possible, but schedules fill fast. We must also keep plenty of appointments available for acute visits for sick and injured children. PHA does schedule same day sick visits for both new and established patients.

How many providers do you have?

PHA has 5 physicians that are all Board Certified and are Fellows of the American Academy of Pediatrics.

What if I have a question about my child's symptoms but not sure if they need to be seen?

We have a triage nurse available at the office during business hours to answer any questions you may have. Our triage nurse can answer routine childcare questions, over-the-counter medication dosage questions, or any other concerns or questions you may have. She also can assist you in deciding whether or not your child should be seen by a provider that day, or if there are some other things at home you can try first. Please don't hesitate to use this great resource!

PHA also wants you to ALWAYS call our office FIRST, even after-hours. We utilize the Pediatric Nurse Triage, with Children's Medical Center in Dallas. The nursing staff at Children's can answer any questions or concerns, direct you where to take your child for urgent care and call the on-call physician. PHA does not charge our patients for this service.

What if I have a School/Sports Form that needs to be filled out?

Our nurses and providers work on health forms every day. We are happy to complete these forms for you, but please know that our turn around time can be 2-3 days, particularly when volume is high, like the end of summer when everyone is going back to school.  

Please keep in mind that in order to complete school forms, your child must be up to date on his or her well child visit and you must complete the parent portion of the form. PHA does require a well child visit, if they have not been seen in over a year.

FYI - A sports physical form is required by UIL for all students in 7th - 12th grade, these can be completed during the well visit exam. Please keep in mind that each ISD in the surrounding areas have different rules on when the form can be completed, typically as early as April of previous school year.

**Also we do request that any forms submitted electronically or dropped off at the front desk be fully completed with any parent portions, child's name, date of birth, etc. 

Who do I call when the office is closed?

You would call our office number 972-548-7888, to speak with an after hours triage nurse with Children's Medical Center. You should always call our office before going to the urgent care or the emergency room for acute illnesses. Should you face a life threatening emergency, call 911

Why does PHA ask for my insurance card at every visit?

PHA has implemented a policy that requires our check-in staff to scan the patients insurance card at every visit. This helps prevent claims being sent to incorrect insurance companies and denied claims that result in patient responsibility.

Location & Directions

Office Hours

Monday - Friday:

8:00 am - 5:00 pm

Saturday:

8am - 12pm (sick acute visits ONLY!)

Sunday:

Closed